Shipping policy
Last updated: July 22, 2026
This Shipping Policy explains how orders placed through Doraniva are processed, prepared, shipped, and delivered within the United States.
This policy applies to our lighting products, including chandeliers, pendant lights, wall lights, and related lighting products.
Shipping Region
Doraniva currently offers standard shipping to eligible delivery addresses within the United States.
Transaction Currency
All orders, product prices, and shipping transactions are processed in USD.
Business Days
Orders are processed on the following business days:
Monday–Friday
Weekends are not counted as business days when calculating handling and estimated delivery times.
Order Cutoff Time
The daily order cutoff is:
6:00 PM (GMT-5) Order Cutoff Time
Orders placed before the cutoff may begin processing on the same business day.
Orders placed after 6:00 PM (GMT-5) or on a non-business day will begin processing on the next business day.
Handling Time
Orders require 1–4 business days to be prepared for shipment.
Handling time begins when an order enters processing and ends when the order is handed over for shipment.
The handling period is included in the total estimated delivery timeframe.
Transit Time
After an order has shipped, the estimated transit time is:
5–14 business days
Transit time begins after the package has been shipped and handed over for delivery.
Estimated Delivery Time
The total estimated delivery time is:
6–18 business days
This estimate includes:
- Handling time: 1–4 business days
- Transit time: 5–14 business days
The estimated delivery timeframe generally begins when an order is placed. Orders submitted after the cutoff time or on a non-business day begin processing on the next business day.
Delivery dates are estimates and are not guaranteed. Delays may occasionally occur because of weather, carrier interruptions, high shipping volumes, address problems, or other circumstances outside Doraniva’s direct control.
Shipping Cost
Doraniva provides:
Free standard shipping
No standard shipping charge will be added to eligible orders delivered within the United States.
Order Tracking
After an order has shipped, Doraniva will send a shipping-confirmation email containing a tracking link.
Customers can use the tracking link to view the available shipment updates.
Please allow time for the carrier’s tracking system to update after the shipping-confirmation email is sent.
Shipping Address Accuracy
Customers are responsible for providing an accurate and complete shipping address during checkout.
Before submitting an order, please confirm that the following details are correct:
- Recipient’s full name
- Street address
- Apartment, suite, or unit number, when applicable
- City, state, and ZIP code
- Contact information
Incorrect or incomplete shipping information may result in processing delays, delivery delays, or unsuccessful delivery.
If you notice an address error before your order has shipped, contact info@doraniva.com as soon as possible and include your order number.
Order Cancellations
Orders may be canceled before shipment.
To request a cancellation, email info@doraniva.com as soon as possible and include your order number.
A cancellation is not complete until Doraniva confirms that the order was canceled before shipment. Once an order has shipped, it can no longer be canceled and may need to follow the applicable return process after delivery.
Delayed Orders
If your order has not arrived within the stated estimated delivery period, please:
- Review the tracking link provided in your shipping-confirmation email.
- Confirm that the delivery address entered during checkout was correct.
- Contact info@doraniva.com with your order number and tracking details.
Our customer-support team will review the available shipment information and provide assistance.
Contact Information
Store Name: Doraniva
Address:
2 Abbott Dr
Hampton, VA 23666
United States
Email: info@doraniva.com
Customer Support Hours: Monday–Friday, 10:00 AM–7:00 PM (GMT-5)
Expected Response Time: Within 24 business hours