Refund policy

Last updated: July 22, 2026

This Return and Refund Policy applies to eligible purchases made from Doraniva and delivered within the United States. It explains our return, exchange, cancellation, inspection, and refund procedures.

Return Window

Eligible return requests must be submitted within 30 days from the date of delivery.

Return requests submitted after the 30-day return window may not be approved.

Return Eligibility

To qualify for an approved return, the product must generally be:

  • Unused and uninstalled
  • In its original condition
  • Returned with its original packaging
  • Returned with all included parts, accessories, manuals, and components

Products that show signs of use or installation, have missing parts, were damaged by the customer, or are not returned in their original condition may not qualify for a return or refund.

Submitting a return request does not automatically mean the return has been approved. All returns must be reviewed and approved by Doraniva before the product is shipped back.

How to Request a Return

To request a return, email info@doraniva.com within 30 days of delivery.

Please include:

  • Your order number
  • The email address used to place the order
  • The product you wish to return
  • The reason for the return

After receiving the request, Doraniva will review it and provide a response within 24 business hours.

Do not ship a product back before receiving return approval and return instructions from Doraniva.

Approved Return Process

Approved returns follow this process:

  1. The customer submits a return request to info@doraniva.com.
  2. Doraniva reviews the request and confirms whether the return is approved.
  3. Doraniva provides a prepaid downloadable return shipping label for the approved return.
  4. The customer downloads and prints the return label.
  5. The customer securely packages the product and attaches the label to the return package.
  6. The customer ships the package according to the return instructions provided by Doraniva.
  7. Doraniva receives and inspects the returned product.
  8. An eligible refund is processed after the inspection has been completed and the refund has been approved.

The approved return label is provided at no charge to the customer. Doraniva covers the cost of the prepaid return shipping label for approved returns.

Customers should not send products to the business address or any other address unless that address is specifically included in Doraniva’s return instructions.

Return Shipping Costs

Return shipping is free for approved returns and exchanges.

Doraniva will provide a prepaid downloadable return shipping label after the request has been reviewed and approved.

There is no charge to the customer for an approved return label.

Exchanges

Exchanges are available for eligible products under the same eligibility conditions that apply to returns.

Exchange requests must be submitted within 30 days from the date of delivery by emailing info@doraniva.com.

All exchanges require prior approval. For an approved exchange, Doraniva will provide a prepaid downloadable return shipping label at no charge.

Exchange availability may depend on whether the requested replacement product is available.

Damaged, Defective, or Incorrect Products

Customers who receive a damaged, defective, or incorrect product should contact info@doraniva.com within the 30-day return window.

Please include your order number, identify the affected product, and describe the issue. Doraniva will review the request and provide the appropriate return or exchange instructions.

For an approved return or exchange involving a damaged, defective, or incorrect product, Doraniva will provide a prepaid downloadable return shipping label at no charge.

Do not discard the product, packaging, parts, or accessories before receiving instructions from Doraniva.

Return Inspection

After an approved returned product is delivered to Doraniva, the product will be inspected within 1–3 business days after receipt.

The inspection will confirm whether the returned product meets the eligibility requirements stated in this policy.

Refund Processing

Approved refunds are issued to the original payment method.

After the returned product has been received, inspected, and approved, Doraniva will process the refund within 10 business days.

All purchases and refunds are processed in USD.

Restocking Fee

Doraniva does not charge a restocking fee for approved returns.

Order Cancellations

An order may be canceled before it has been shipped.

To request a cancellation, contact info@doraniva.com as soon as possible and include your order number.

A cancellation request is not complete until Doraniva confirms that the order was canceled before shipment. Once an order has shipped, it can no longer be canceled and must follow the applicable return process after delivery.

Contact Information

Store Name: Doraniva

Address:
2 Abbott Dr
Hampton, VA 23666
United States

Email: info@doraniva.com

Customer Support Hours: Monday–Friday, 10:00 AM–7:00 PM (GMT-5)

Expected Response Time: Within 24 business hours