Billing Terms and Conditions
Last updated: July 22, 2026
These Billing Terms and Conditions explain the payment, billing, authorization, and order-confirmation requirements that apply to purchases made through Doraniva.
Accepted Payment Methods
Doraniva accepts the following payment methods:
Digital Wallets
- Shop Pay
- Apple Pay
- Google Pay
- PayPal Wallet
Credit and Debit Cards
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
Only the payment methods displayed and available during checkout can be used to complete an order.
All payments must be successfully authorized and processed before an order can be confirmed.
Transaction Currency
All product prices, order charges, and refunds are processed in United States Dollars (USD).
Prices displayed on Doraniva’s product pages and during checkout are shown in USD.
Billing Information
Customers must provide accurate, complete, and current billing information when placing an order.
This includes, where requested:
- Cardholder or account-holder name
- Billing address
- Payment details
- Email address
- Other information required during checkout
The billing information entered during checkout should match the information associated with the selected payment method.
Incorrect or incomplete information may prevent the payment from being authorized or the order from being confirmed.
Payment Authorization
By submitting an order, you confirm that:
- You are authorized to use the selected payment method.
- The billing information provided is accurate and complete.
- You authorize the applicable payment provider to process the total amount shown during checkout.
- You have reviewed the product price and applicable order information before completing the purchase.
An order is not confirmed until its payment has been successfully authorized and the customer receives an order-confirmation notice.
Payment Processing
Payments are submitted through the payment options presented during Doraniva’s checkout process.
Doraniva will not confirm an order when payment authorization is unsuccessful.
If a payment is declined or cannot be completed, customers may need to:
- Confirm that their billing information is correct.
- Select another accepted payment method.
- Contact their card issuer or payment provider for assistance.
Doraniva does not control payment-provider approval or decline decisions.
Order Confirmation
After a payment has been successfully processed, an order-confirmation notice will be sent using the contact information provided during checkout.
Customers should review the confirmation information and contact info@doraniva.com promptly if they notice an error.
Shipping
Orders are processed and delivered according to Doraniva’s Shipping Policy.
The Shipping Policy explains:
- Order cutoff time
- Handling time
- Transit time
- Estimated delivery time
- Shipping costs
- Order tracking
Returns and Refunds
Eligible returns, exchanges, and refunds are handled according to Doraniva’s Return and Refund Policy.
Approved refunds are:
- Issued to the original payment method
- Processed in USD
- Processed within 10 business days after inspection and approval
Returned products are inspected within 1–3 business days after receipt.
Cancellations
Orders may be canceled before shipment.
To request a cancellation, email info@doraniva.com as soon as possible and include your order number.
A cancellation is not complete until Doraniva confirms that the order was canceled before shipment. An order that has already shipped cannot be canceled and must follow the applicable return process after delivery.
Privacy
Personal information submitted while placing an order is handled according to Doraniva’s Privacy Policy.
Customers should review the Privacy Policy for information about how personal information is collected, used, and handled.
Contact Information
Store Name: Doraniva
Address:
2 Abbott Dr
Hampton, VA 23666
United States
Email: info@doraniva.com
Customer Support Hours: Monday–Friday, 10:00 AM–7:00 PM (GMT-5)
Expected Response Time: Within 24 business hours