What People Ask Most

What products does Doraniva sell?

Doraniva offers lighting products, including chandeliers, pendant lights, wall lights, and related lighting products. Please review each product page for available specifications, dimensions, and product details before ordering.

How long will my order take to arrive?

Orders require 1–4 business days for handling, followed by an estimated transit time of 5–14 business days.

The total estimated delivery time is 6–18 business days. Our business days are Monday–Friday.

How much does shipping cost?

We provide free standard shipping within the United States. No standard shipping charge will be added to eligible orders at checkout.

How can I track my order?

After your order has shipped, we will send you a shipping-confirmation email containing a tracking link. Please allow time for the carrier’s tracking information to update.

Can I return or exchange an item?

Eligible products may be returned or exchanged within 30 days from the date of delivery.

All requests must be reviewed and approved before the product is shipped back. For approved returns and exchanges, Doraniva provides a free prepaid downloadable return shipping label.

When will I receive my refund?

Returned products are inspected within 1–3 business days after receipt.

After the return has been inspected and approved, the refund will be processed to the original payment method within 10 business days. Doraniva does not charge a restocking fee.

How can I contact Doraniva?

You can contact us by email at info@doraniva.com.

Our customer-support hours are Monday–Friday, 10:00 AM–7:00 PM (GMT-5hours.